Deposits Explained

December 12, 2025

We have had an inquiry regarding our approach to deposits, so we thought this would be a good opportunity to explain our policy regarding these. Before we outline our deposits, there must be appreciation as to the "why" we have them in place.

Prior to implementing deposits, we would have people book for consultations or surgery and simply not show up, despite text messages and even phone call confirmation. For us, that means that our vet scheduled for either surgery or appointments is sitting idle. This is bad for our patients and frustrating for our clients.

Why is this bad for our clients and patients? If your pet needs to see the vet but we are booked up with appointments that don't end up showing, your pet may be uncomfortable for longer than would have otherwise been necessary. With that, we now have deposits in place.

We take deposits for:
🔹 Surgical procedures - $50 Deposit
🔹 Drop-off appointments - $50 Deposit
🔹 Saturday appointments - $30 Deposit
🔹 Clients who have defaulted on 2 or more appointments in the past - $50 Deposit

Deposits are credited back onto the final bill after services have been rendered. If the client does not show up or cancels with no notice, the deposit is lost.
If you have any questions about our policy on deposits, please feel free to contact us.